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Intime self service portal login7/19/2023 ![]() We leverage ServiceNow’s machine learning to auto-assign incidents to fulfillers, resulting in 50 percent reduction in incident handling time.We improve IT operations and management by discovering servers, networks and platform configuration items dynamically and tapping into event management to gain operational insights into application and service health.We are unifying end-to-end life cycle management of 4.1 million hardware, software and workplace assets, from purchase to retirement, via a ServiceNow solution integrated with enterprise procurement and ERP systems.Accenture continues to find more ways harness the platform’s power across the company. With more than 1,200 enterprise services on a single platform, we leverage a cross-organizational governance model to support ServiceNow platform strategy and define and drive priorities. Less than a year after our ITSM pilot on ServiceNow, we had broadened the platform’s footprint to include management of select HR, Finance, Legal and Facilities services.įast forward to 2021. We looked at incremental functionalities-such as employee relations case management, financial and master data requests and automated fulfillment, background check management, and payroll and benefit services-and implemented them on the platform. Our team identified additional ways ServiceNow could bring value by streamlining and digitizing enterprise-wide service management activities. The scope included incident, problem, change, release, service request and configuration management and resulted in the decommissioning of six legacy applications used by Accenture’s 8,000-plus technology service personnel.Īdditionally, we created a central IT request and self-service portal, named internally as Accenture Support, across geographies, establishing ServiceNow as Accenture’s strategic platform for digital enterprise service delivery.Īs our team addressed Accenture’s IT service modernization needs, we increasingly learned more about the power of the ServiceNow platform and executed against an expanded strategy. The team executed a global consolidation of ITSM applications and processes to ServiceNow as our single system of action. A great opportunity to get to know us.To deploy ServiceNow, our global IT organization team needed to migrate Accenture’s legacy ITSM tools to the new platform. Come and meet us at the opening of the academic year 2021-2022 The video team is included in the program of the opening of the academic year 2021-2022.Live lecturing in the Spiegel Studio 200 Today, Jurnan Schilder (ET) and Rob Hagmeijer (ET) conducted their lecture series “TIME!” live from Studio 200 in the Spiegel.The Video Team has worked closely with Marketing Communication in a variety of ways. Video Team update: UT Online Open Days On the 19th and 20th of November, the UT is organising the Online Open Days where prospective students get to know the UT and it’s study programmes.Update: Video team supports Electric SuperBike 5.0 online technical presentation. ![]() These interviews had to be held digital, due to the corona measurements.
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